Privacy Policy

Last updated: January 30, 2025

This Privacy Policy describes how RampDR LLC ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase from rampdr.com (the "Site"), or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us, whether through our website, during in-home evaluations, or during installation services.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, service address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Service information including accessibility needs, home modification requirements, and installation preferences.
  • Evaluation information including measurements, photos of installation areas, and accessibility requirements gathered during in-home evaluations.
  • Customer support information including the information you choose to include in communications with us.

Information We Collect from Our Service Locations

We operate from two primary service locations:

1. D'Iberville Center (Home Office):
3293 Warrior Dr Building A
D'Iberville, MS 39540
Phone: (228) 910-3453
Email: WeCare@RampDR.com

2. Tampa Center:
12950 58th St N
Clearwater, FL 33760
Phone: 727-336-9881
Email: WeCare-Tampa@RampDR.com

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including:

  • Companies who support our Site and Services, such as Shopify
  • Shopify Payments, our payment processor, who collects and processes payment information securely through Shopify's platform
  • Healthcare providers or agencies (with your consent) regarding accessibility needs
  • Government programs or veterans' services (with your consent) for verification of benefits

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with our accessibility solutions and services, process payments, create and manage your account, arrange for installations, and handle returns or exchanges.
  • Service Evaluation and Installation: We use your information to conduct home evaluations, plan installations, and ensure proper implementation of accessibility solutions.
  • Safety and Quality: We maintain records of installations and modifications to ensure safety compliance and quality control.
  • Communication: We use your information to communicate about appointments, installations, maintenance, and customer support.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services, to remember your preferences, to track website usage, and to deliver personalized advertising.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some features of the Services to work incorrectly or no longer be available.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With installation contractors and service providers who help deliver our accessibility solutions
  • With vendors who perform services on our behalf, including Shopify and Shopify Payments for secure payment processing, as well as vendors for data analytics, customer support, and cloud storage
  • With shipping partners who deliver products
  • When required by law or to respond to legal process
  • To protect our rights, privacy, safety or property
  • In connection with a business sale, merger, or acquisition

Security and Retention of Your Information

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security."

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including:

  • Maintaining records of installations and modifications for safety and compliance purposes
  • Providing ongoing support and service
  • Meeting legal and regulatory requirements
  • Resolving disputes
  • Enforcing our agreements

Your Rights and Choices

You have certain rights regarding your personal information:

  • Access: You can request access to your personal information.
  • Correction: You can request that we correct inaccurate information.
  • Deletion: You can request deletion of your personal information, subject to certain exceptions.
  • Communication Preferences: You can opt out of marketing communications at any time.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. We do not control and are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise any of your rights, please contact us:

D'Iberville Location (MS, AL, LA, FL Panhandle):
RampDR LLC
3293 Warrior Dr Building A
D'Iberville, MS 39540
Phone: (228) 910-3453
Email: WeCare@RampDR.com

Tampa Location (Central Florida):
RampDR LLC
12950 58th St N
Clearwater, FL 33760
Phone: 727-336-9881
Email: WeCare-Tampa@RampDR.com