Frequently Asked Questions

Our comprehensive evaluation process begins with a personalized consultation where a RampDR mobility specialist meets with you either virtually or in-person to:

• Conduct a detailed assessment of your specific mobility requirements and lifestyle needs
• Perform precise measurements and evaluate your space's unique characteristics
• Present and discuss appropriate accessibility solutions tailored to your situation
• Develop a customized layout design for your review and approval
• Provide a transparent, detailed quote outlining all costs and specifications
• Coordinate installation timing upon your approval

Yes, we provide free consultations as part of our commitment to ensuring proper accessibility solutions for every client. Our certified mobility specialists will visit your location to assess your needs and provide expert recommendations without any obligation.

Our aluminum modular ramps provide exceptional value through several key advantages:

• Professional installation typically completed within one day
• Customizable configurations to maximize your space and accessibility
• Simple component replacement if repairs become necessary
• Non-invasive installation that preserves property value
• Versatile solution for both permanent and temporary accessibility needs
• Premium materials ensuring all-weather durability and minimal maintenance
• Full compliance with all ADA standards and safety requirements

Our aluminum modular ramps offer superior versatility and durability while maintaining aesthetic appeal. These lightweight yet sturdy structures are designed to provide safe, reliable access while seamlessly integrating with your property's appearance. The modular design allows for customization to your specific space requirements while meeting all safety standards and accessibility guidelines. Additionally, aluminum construction ensures long-term durability with minimal maintenance requirements.

Most installations are completed within a single day. However, for more complex projects or those requiring special materials, installation may be scheduled within a two-week timeframe. Our team will provide you with a specific timeline during your consultation and keep you informed of any adjustments needed due to material availability or site preparations.

While we ensure all installations comply with local building codes and ADA requirements, customers are responsible for obtaining any necessary permits prior to installation. Additionally, in cases where ground preparation or demolition may be required, customers will need to contact 811 for utility marking services. Our team will advise you during the consultation if your installation requires any site preparation or permitting, but we do not perform excavation work or handle the permitting process. This helps us maintain our focus on providing expert ramp installation services while ensuring all necessary safety protocols are followed.

Our commitment to quality extends beyond the installation day. If you experience any concerns with your ramp after installation, please contact our service team promptly. Our installations are covered by a 30-day warranty on our specialist services, and all products carry their respective manufacturer warranties. Upon receiving your call, our team will assess the situation and coordinate with you to address any warranty-covered issues. For manufacturer-related concerns, we'll help facilitate communication with the appropriate product manufacturer to ensure your needs are met efficiently. We recommend keeping your installation documentation and product warranties in an accessible location for quick reference should any concerns arise.

This warranty coverage ensures that you can rely on your mobility solution with confidence, knowing that both our installation services and the installed products are backed by robust quality guarantees. For detailed information about warranty coverage specific to your installation or products, please refer to your installation documentation or contact our customer service team.

We work with various payment solutions to ensure accessibility for all clients.

Our team collaborates with VA benefits programs, healthcare providers, and insurance companies to help cover costs when applicable.

During your consultation, we'll discuss available payment options and help identify potential coverage opportunities through your insurance or benefits programs.

Our aluminum ramps are engineered for durability with minimal maintenance requirements. Under normal conditions, the ramp structure requires no regular maintenance from the customer. While periodic visual inspections of the handrails and walking surface are recommended, our aluminum construction resists weathering, rust, and deterioration. If you notice any concerns during your visual inspection, please contact our service team for a professional assessment. We're committed to ensuring the long-term safety and reliability of your mobility solution.

Our aluminum ramps are designed and constructed for exceptional longevity. With proper installation and normal use, these ramps maintain their structural integrity and appearance for many years. The high-grade aluminum construction resists corrosion and weathering, ensuring reliable performance in various environmental conditions. The actual lifespan can vary based on usage patterns and environmental factors, but our ramps are engineered to provide dependable service throughout their intended use period.

We provide a comprehensive warranty package that includes a 30-day warranty on our specialist installation services. Additionally, all products in our inventory carry their respective manufacturer warranties, including products from trusted brands such as Pride Mobility, Vive Health, and Onyx Collections. During your installation, you'll receive detailed documentation outlining the specific warranty terms for your installed products. Our team is available to assist with any warranty-related questions and will help facilitate any necessary warranty claims should they arise.

Our ramps fully comply with ADA guidelines and feature comprehensive safety measures designed to ensure secure access in all conditions.

Each installation includes sturdy handrails, slip-resistant surfaces, and hurricane-grade tie-downs for enhanced stability during severe weather. Our certified mobility specialists ensure every installation meets rigorous safety standards while providing reliable, long-term accessibility solutions.

We proudly serve the southern portions of Louisiana, Mississippi, Alabama, and Florida, with offices in D'Iberville, Mississippi and Tampa, Florida.

While we typically schedule installations within our standard two-week timeframe, we understand that some situations require more immediate attention. For urgent mobility needs, we can prioritize installations based on critical circumstances. Please discuss any time-sensitive requirements with our team during your consultation, and we'll work to accommodate your needs as quickly as possible while maintaining our high standards for safety and quality.

To ensure both safety during installation and optimal results, we carefully schedule installations during favorable weather conditions. This approach protects both our installation team and ensures your ramp is installed properly for long-term reliability. Our scheduling team monitors weather conditions and will communicate proactively if any weather-related adjustments to the installation timeline become necessary.

The weight capacity of our ramps is engineered to meet specific installation requirements, taking into account factors such as span length, usage patterns, and local building codes. During your consultation, our mobility specialists will assess your specific needs and recommend a ramp design that ensures both safety and durability for your intended use. All our ramps are designed to meet or exceed ADA load-bearing requirements while maintaining a significant safety margin.